Edeis Service Quality Charter
We Care - Nous Veillons
Within the framework of the policy of continuous improvement of the quality of service, the airports of the Edeis group are committed to the performance of services dedicated to business and private aviation companies.
According to Edeis, a privileged stopover is based on the following fundamental principles: the performance of the organization of operations, the involvement of employees on the ground, the assurance of responsiveness to customer requests and the ability to go beyond the simple provision of service through real added value.
The Edeis group declines its commitments of quality of services, dedicated to the business and private aviation, through 4 objectives:
1. Maintain the flexibility of the Operations services at each airport;
2. To ensure the continuous performance of the teams;
3. Ensure customer information through efficient communication channels;